Return Policy

HOW DO I RETURN AN ITEM?

 

At this time YNG DNA does not accept returns.

 

WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?

If the items that you receive are not what you ordered please contact us ASAP, If the are damaged or defective, again please contact us and we will review your request. (Sending images is very helpful for our team)

Did you receive a faulty unit, or the wrong product? Simply not satisfied with your order?

Please contact our Customer Support team (Contact Us Page) to start the return process. Please include the following information:

• Order number
• Proof of purchase
• Video or photo of the faulty product (if applicable)
• Complete delivery address
• Contact telephone number

In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.